ŠĻą”±į>ž’ y{ž’’’x’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’ģ„Į#` šæ¾!bjbjm„m„ 4PĻĻ™ ’’’’’’¤¬¬¬¬@@@T<&<&<&8t&dŲ&TT¢ht8'8'N'N'N'5(5(5(!h#h#h#h#h#h#h$jh~lˆGh@„)1(5(„)„)Gh¬¬N'N'ć\h...„)2¬"N'@N'!h.„)!h..ła€Īr@YfN',' ĄĄ}C†žĶ<&¶+yc,!hrh0¢h„c“m¼,īmXYfm@YfČ5(0e(".‡(£(į5(5(5(GhGhŖ-j5(5(5(¢h„)„)„)„)TTT„Ų$dTTTŲ$TTT¬¬¬¬¬¬’’’’ UNIT 5 Notes and G/C Questions Unit 5: SOURCES OF INFORMATION Know the range of sources, in terms of types of info covered and how these can be accessed Organisations require a broad range of information in the running of their day-to-day business, eg, Travel information train/air/ferry services and times road conditions weather forecasts hotels exchange rates Office Services Courier, office supplies, printing agencies, taxi Telephone and fax numbers Royal Mail postal services Language-related information use of language, eg, Dictionary, Thesaurus, etc. It is important to know WHERE to find this information since it would be impossible to know all of it. Information may be sourced in a number of ways: From: People: (face-to-face or telephone conversations or in meetings) Paper-based sources: books, newspapers, brochures, leaflets catalogues, lists, eg, from dictionaires, phone book, Who’s Who, etc. ICT-based sources: TV, teletext, computer. Examples of ICT-based sources of information from: TV teletext: news, share prices, what's on; sports news, road conditions, Computer: Computer files; e-mails; e-diary; internet, internal and external database, eg, suppliers or customers’ databases (allow mail merging and sending out of personalized letters); spreadsheets, eg, keeping a close eye on stock balances. What is the Intranet? (Internally shared network within an organisation) The intranet is a form of computer network that is only available for use by employees within an organisation. Workstations tend to be connected to the organisation's server. The intranet allows an organisation’s employees to share software applications and data, eg, First Class, Electronic diaries and standardized documents such as standard letters, standard forms, etc, as well as accessing standard information, eg, price lists, company policy documents, manuals. Can also be used by newsgroups to set up a daily ‘blog’. An organization can set up connections to allow employees to access the internet from the intranet. Advantages: Employees can access the same, up-to-date information quickly from any workstation (including laptops used anywhere which are connected to an organisation’s intranet.) Reduces costs of duplication and circulation of paper copies. Allows access to standard documents, eg, letter, etc. Disadvantages: Few: staff training costs, set up costs of computer network, potential break-downs of network. What is the Internet? This is an open-access worldwide communications network which links world-wide computers and computer networks. The networks making up the internet are operated by governments, newspapers, universities. What do you need to access the Internet? A computer Modem – to connect the computer to the phone network A phone line An account with an Internet Service Provider, eg, AOL Communications Software What services can you access on the Internet? E-mail E-commerce, eg, buying goods and services on Amazon. World Wide Web What kind of information is available on the World Wide Web? Travel Hotels Weather Info on companies English Language, eg, dictionaries, thesaurus. Newspapers Government info Local authority info (remember school closure information during bad weather 2 winters’ ago) Yellow Pages, etc. How do you access this information on the World Wide Web? Use a search engine, eg, Google, Yahoo, etc. Use web page addresses, ie, URLs (Uniform Resource Locators, eg, www.coatbridge.n-lanark.sch.uk/). Each is unique, like a home address. Web pages often contain hyperlinks which link one page to another, eg, Coatbridge High School website has hyperlinks to other web pages, eg, to Glow or Connect NL. Use a web browser, eg, Internet Explorer to access the world wide web. Bookmarks allow users to save and return easily to frequently used web addresses. Unit 5 – G Level Qs G 2007, Q8 2007, Q12 2006, Q6 2005, Q10 2005, Q10 – Suggested Solution Solutions to the following queries: Customers using the website have difficulty contacting ‘Border Pets’ Set up an e-mail link on the website that allows ease of entry. The website is plain and unappealing Employ a website designer or use in-house staff to enhance the graphics, insert photographs and illustrations and introduce hyperlinks to make it more appealing as well as user friendly. Customers have complained that they cannot purchase goods form the website. Set up additional webpages that contain customer prompts that allow customers to key in their personal details and debit/credit card account numbers to make purchase of goods possible and to enable e-commerce. Unit 5 - C Level Qs C 2007, Q2 2004, Q5 2002, Q4 2001, Q8 2001, Q8 – Suggested Solution Internet sales are lower than expected Ensure that goods are advertised clearly, attractively and fully with prices visible. Could use advertising banners on other sites which have hyperlinks to the company’s website. Also ensure that webpages which allow customers to insert desired purchases are user-friendly and accept all necessary information on debit/credit cards, etc. Information presented on the home page is out of date Ensure that a member of staff is made responsible for keeping the home page up-to-date and that their work is checked by their line manager on a regular basis. Customers have telephoned and complained that they have not been able to access the website Ensure that the web address or URL is clearly provided on company stationery and in other forms of advertising, eg, in newspapers or trade magazines, etc, in order to provide access information. The e-mail address is only advertised on company stationery. Ensure that the e-mail address is shown on the home page of the website with a suitable hyperlink available to make access easy. Explain the term ‘intranet’ A intranet is a form of computer network that is only available for use by employees within an organisation. Workstations tend to be connected to the organisation's server. Provide 2 uses of the intranet The intranet allows an organisation’s employees to share software applications and data, eg, use of Electronic diaries and standardized documents such as standard letters, standard forms. It also allows employees to access standard information, eg, price lists, company policy documents, training manuals for computers or software such as spreadsheets and databases. Can also be used by newsgroups to set up a daily ‘blog’.      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